Forum Discussion

Betty_Swollox's avatar
Betty_Swollox
SMARTY Commentator
21-01-2023
Solved

APN settings for EU

So the settings you change it says open '3' but mine says Smarty not 3 ? If I change it and restart phone it goes back to 'smarty' also the APN setting is already correct so will it work abroad am I good to go ?

APN
Network

31 Replies

  • sarahhoare40's avatar
    sarahhoare40
    SMARTY Rookie
    02-03-2023

    I am unable to change the APN settings on my Android phone - it is all greyed out. Mine seems to be locked to Name 3.  APN three.co.uk  MMSC: mms.um.three.co.uk10021/mmsc

    Will I be able to make calls and texts from abroad please?

     

  • DavidCr_2353705's avatar
    DavidCr_2353705
    SMARTY Commentator
    13-02-2024

    Mine is showing the same .. instead of "3" it say "Smarty Internet" ..i hope this is OK for abroad 

    • MSF's avatar
      MSF
      SMARTY Guru
      13-02-2024

      DavidCr_2353705 I don't think that will make any difference as long as APN is set to mob.asm.net

      • DavidCr_2353705's avatar
        DavidCr_2353705
        SMARTY Commentator
        13-02-2024

        ThNks for your reply .. I had been speaking on chat but to be honest they don't have a clue ..they told me various things to do but it always remained the same ..they said they will escalate my problem and someone will get back to me .. when I first put the sim into the phone back in November went to Spain it said "3" and worked no problem .  Now I noticed it has changed to "Smarty Internet" .  Am going off again for a month and I really need 100% guarantee it will work abroad 

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      13-02-2024

      I've got an iPhone device running iOS 17.3, DavidCr_2353705. 

      When I'm in the Settings > Mobile Service section, there's an area/section with the title "THREE". Within this section there an setting option "Mobile Data Network" - looking here you see the APN value, which should be "mob.asm.net", if you intend to use mobile data while you're abroad. 

      Your calls and texts will work, whatever the APN value. 

      The following forum articles should help: 

       

      • DavidCr_2353705's avatar
        DavidCr_2353705
        SMARTY Commentator
        13-02-2024

        Hi, thanks for your reply ..I am using android .. all seems to be ok .  Can't understand  the "3" has  change  to " Smarty Internet' . The APN says,   mob.asm.net .  Thks 

  • LouisK's avatar
    LouisK
    SMARTY Moderator
    22-01-2023

    Hi Betty_Swollox 

    Providing you have entered the APN settings mentioned in this article then you should be good to go. If you're unsure if you have the correct settings though, please contact our web chat team here with a screenshot and they'll check these for you. 

    Best wishes,

    Louis
    SMARTY

    • Betty_Swollox's avatar
      Betty_Swollox
      SMARTY Commentator
      22-01-2023

      If I change the name from smarty to 3 it changes back to smarty after a phone restart, I did chat and send screenshot but to be honest they were useless.

      • JamesCoy_101565's avatar
        JamesCoy_101565
        SMARTY Pioneer
        24-01-2023

        I have the same issue. I agree the reply to your question was not the question you asked. I think Smarty as your APN should be OK but I'm not sure. 

    • MarcinK_1719377's avatar
      MarcinK_1719377
      SMARTY Pioneer
      04-03-2023

      That's Ok. I've been at EU few times and it's worked 

      • Ivan27sbc's avatar
        Ivan27sbc
        SMARTY Pioneer
        20-06-2023

        My new Smarty SIM also shows Smarty as the APN name, not 3.

        Can I be cheeky and ask what you've got under APN Type on your mobile please? Apparently it should be blank to work in the EU, but mine says , default,mms,supl

        Thanks.

        Ivan

  • MSF's avatar
    MSF
    SMARTY Guru
    24-01-2023

    In your Settings, have you got the Mobile Data as mob.asm.net and mms as three.co.uk ?

    If so, all should be well.

    Is everything working when you follow the article recommendation? If so, all is well.

    • Betty_Swollox's avatar
      Betty_Swollox
      SMARTY Commentator
      25-01-2023

      So it doesn't matter that the name is Smarty? All the other settings are correct already do most phones already have the correct APN and not needed to change anything? 

  • MikeHor_1381530's avatar
    MikeHor_1381530
    SMARTY Pioneer
    24-06-2023

    Just give a headsup. When you use a smart phone the APN is automatically set by the Provider Sim. I have been trying to set up for the EU on my Mobile dongle, to use you have to change the APN maually to <mob.asm.net> I have changed it so it is always on smarty, I am managed to do this and set it as default. I am pleased to report that it works OK now in the UK and also the EU, I assume thats also anywhere, Hope that helps.

  • ChrisKe_1693006's avatar
    ChrisKe_1693006
    SMARTY Pioneer
    30-08-2024

    I tried to set my android phone for EU use. When I got to the APN bit at the end it already said SMARTY Internet underneath which it said mob.asm.net  I do not recall trying to set it up for EU use before but it looks as if it has been done previously. To the right of the SMARTY Internet words there i s a blue spot surrounded by a blue circle. Does this mean that my phone is set for EU use?

    • MSF's avatar
      MSF
      SMARTY Guru
      30-08-2024

      ChrisKe_1693006 If the APN is set to mob.asm.net, that certainly suggests that it is ready for roaming.