Forum Discussion
APN settings for EU
So the settings you change it says open '3' but mine says Smarty not 3 ? If I change it and restart phone it goes back to 'smarty' also the APN setting is already correct so will it work abroad am I good to go ?
I've got an iPhone device running iOS 17.3, DavidCr_2353705.
When I'm in the Settings > Mobile Service section, there's an area/section with the title "THREE". Within this section there an setting option "Mobile Data Network" - looking here you see the APN value, which should be "mob.asm.net", if you intend to use mobile data while you're abroad.
Your calls and texts will work, whatever the APN value.
The following forum articles should help:
- https://community.smarty.co.uk/t5/faq/setting-up-your-android-device-to-work-abroad/ta-p/7919
- https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
31 Replies
I tried to set my android phone for EU use. When I got to the APN bit at the end it already said SMARTY Internet underneath which it said mob.asm.net I do not recall trying to set it up for EU use before but it looks as if it has been done previously. To the right of the SMARTY Internet words there i s a blue spot surrounded by a blue circle. Does this mean that my phone is set for EU use?
ChrisKe_1693006 If the APN is set to mob.asm.net, that certainly suggests that it is ready for roaming.
Mine is showing the same .. instead of "3" it say "Smarty Internet" ..i hope this is OK for abroad
I've got an iPhone device running iOS 17.3, DavidCr_2353705.
When I'm in the Settings > Mobile Service section, there's an area/section with the title "THREE". Within this section there an setting option "Mobile Data Network" - looking here you see the APN value, which should be "mob.asm.net", if you intend to use mobile data while you're abroad.
Your calls and texts will work, whatever the APN value.
The following forum articles should help:
- https://community.smarty.co.uk/t5/faq/setting-up-your-android-device-to-work-abroad/ta-p/7919
- https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
Hi, thanks for your reply ..I am using android .. all seems to be ok . Can't understand the "3" has change to " Smarty Internet' . The APN says, mob.asm.net . Thks
DavidCr_2353705 I don't think that will make any difference as long as APN is set to mob.asm.net
ThNks for your reply .. I had been speaking on chat but to be honest they don't have a clue ..they told me various things to do but it always remained the same ..they said they will escalate my problem and someone will get back to me .. when I first put the sim into the phone back in November went to Spain it said "3" and worked no problem . Now I noticed it has changed to "Smarty Internet" . Am going off again for a month and I really need 100% guarantee it will work abroad
Just give a headsup. When you use a smart phone the APN is automatically set by the Provider Sim. I have been trying to set up for the EU on my Mobile dongle, to use you have to change the APN maually to <mob.asm.net> I have changed it so it is always on smarty, I am managed to do this and set it as default. I am pleased to report that it works OK now in the UK and also the EU, I assume thats also anywhere, Hope that helps.
MikeHor_1381530 Yep - it's all covered by Smarty here: https://smarty.co.uk/roaming-setup?_gl=1*17poljf*_ga*NjMwMDg4NTg2LjE2ODUxOTcxODc.*_ga_D8LNLN41LX*MTY4NzY5ODgyOC4xMjIuMS4xNjg3Njk5ODA1LjAuMC4w
Yes, 'mob.asm.net' will indeed work worldwide 👍
I am unable to change the APN settings on my Android phone - it is all greyed out. Mine seems to be locked to Name 3. APN three.co.uk MMSC: mms.um.three.co.uk10021/mmsc
Will I be able to make calls and texts from abroad please?
Okay sarahhoare40, SMARTY have an online article saying the APN needs to be changed in order to use mobile data overseas.
The article is at:
https://help.smarty.co.uk/en/articles/2045715-setting-up-your-android-device-to-work-abroadSometimes the Wi-Fi must be turned OFF, and Mobile Data turned ON, before you can edit the settings referred to in the above article.
That is what my iphone is showing and it certainly does work when abroad.
You should be fine.
In your Settings, have you got the Mobile Data as mob.asm.net and mms as three.co.uk ?
If so, all should be well.
Is everything working when you follow the article recommendation? If so, all is well.
So it doesn't matter that the name is Smarty? All the other settings are correct already do most phones already have the correct APN and not needed to change anything?
That's Ok. I've been at EU few times and it's worked
My new Smarty SIM also shows Smarty as the APN name, not 3.
Can I be cheeky and ask what you've got under APN Type on your mobile please? Apparently it should be blank to work in the EU, but mine says , default,mms,supl
Thanks.
Ivan
If I change the name from smarty to 3 it changes back to smarty after a phone restart, I did chat and send screenshot but to be honest they were useless.
I have the same issue. I agree the reply to your question was not the question you asked. I think Smarty as your APN should be OK but I'm not sure.
