Forum Discussion

Salvato_4012822's avatar
Salvato_4012822
SMARTY Pioneer
22-03-2026

Adding a new SIM card to an existing account

Hi have a smarty SIM card for my router . Now I would like to have a second card for my phone  maintaining my phone number . Is it possible and how it can be done ? 
Thank you in advance for your help 

12 Replies

  • SILVIU-_4058908's avatar
    SILVIU-_4058908
    SMARTY Pioneer
    23-03-2026

    You will need to create a FAKE EMAIL ADRESS , and only then, with the FAKE email, you could add a new sim card on your account...some options. That is what they advised, on my review fromTrustpilot 

    https://uk.trustpilot.com/reviews/69bee6112497a44708b7af6a) 

    For this reason I am waiting to pass the 48 hours to can cancel my subscription, and I will  looking for a different provider as I have 2 simcards for 11 years nou

    • MARTYNA_3722834's avatar
      MARTYNA_3722834
      SMARTY Pioneer
      25-03-2026

      Hi. Ive ordered a number from the Internet "sim" how do I marry that number up to my existing smarty sim ? 

    • MSF's avatar
      MSF
      SMARTY Guru
      23-03-2026

      SILVIU-_4058908​ Did you look at the article on Groups? You do not need a fake second email address because you canst up a new sim as a 'nickname' sim. The only difference is that the nickname cannot be operated as a separate account on its own - but that shouldn't be a problem if the same person needs the two sims.

      • SILVIU-_4058908's avatar
        SILVIU-_4058908
        SMARTY Pioneer
        23-03-2026

        read smarty answer from the trust pilot. also the HUMAN staff, could not overwrite (the" robbie the robbot" actions),n was not able to setup 2 sim cards for me. according with smarty , one sim card = 1 email address . does not work otherwise.  If think that you can help,  feel free to give me a ring. ( i just cancelled the sim card but I am more than happy to start with smarty. I tested a sim card, coverage looks good for me but... just to understand I have 2 sim cards for more than 10 years. both of them, I pay for me and wife, starting with tesco, going to o2, now on spussu. ( but for some reason no coverage like before on my area) , anywayt,   I didn't get any requirement to have 1 sim 1 email address with any of the above and I had only one payment /month. 

        thanks