Forum Discussion
Add-on
I run out of my regular data plan for this month and purchased £10 add-on. Until now, I still don't have connections. I really appreciate any help on this . Thank you.
1 Reply
Hello RafaelV_2464679,
Can you confirm which add-on you had purchased? You would need to purchase a Data add-on instead of an out-of-plan add-on. More information on add-ons is available here: https://help.smarty.co.uk/en/articles/982374-our-add-ons.
Please feel free to connect with our team here via 'start a webchat', and they'll check your account with you to confirm why the add-on hasn't worked: https://smarty.co.uk/contact
Thanks,
Michael
