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HollyWi_3353274's avatar
HollyWi_3353274
SMARTY Pioneer
14-10-2026

Add-on not showing

Hi,

I purchased an add-on and it was showing on my dashboard but since I selected to cash it in for data, it's disappeared and there's nothing on my dashboard to show I'm using data just shows no data available to use.... The payments gone through and I've restarted my phone and it's been 2hrs since I bought it. Not sure who else to contact as there's no real person helpline, it's this or I hop on X/twitter

TIA

Holly 

Add-ons

2 Replies

  • HollyWi_3353274's avatar
    HollyWi_3353274
    SMARTY Pioneer
    14-10-2026

    Thank you so much this has really helped!

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    14-10-2026

    HollyWi_3353274​ Just making sure, you bought a data add-on (or unlimited data pass), and not an out of plan or an EU data pass add-on? What do you mean by cash it in? Did you buy an out of plan add-on and convert it to account balance? If so, that's not how you get more data to use, but you can still buy a data add-on with the account balance.

    There is a helpline, but only online via Live Chat through this link. Scroll down till you find the 'Start a webchat' button, or click the chat icon at the bottom right of the screen. You will first be put with a bot, and you need to send your issue twice before it asks you for more account information and puts you with a human agent.