Forum Discussion

JamesEd_1072028's avatar
JamesEd_1072028
SMARTY Pioneer
15-12-2022
Solved

Active sim

I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to wait for a different SIM 

  • George's avatar
    George
    16-12-2022

    Hi JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.

15 Replies

  • Stepona_3166985's avatar
    Stepona_3166985
    SMARTY Pioneer
    05-02-2025

    Actvate or I will explain them.

    • Rebekah_150's avatar
      Rebekah_150
      Team SMARTY
      31-12-2024

      Hey  HamedYo_3102290,

      This is a customer forum and I will unfortunatly be unable to access your account but if you contact our customer care team they can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.

    • MSF's avatar
      MSF
      SMARTY Guru
      31-12-2024

      HamedYo_3102290  Posting such little information on a thread that was last used in November 2023 is not helpful.

      You have explained nothing and so nobody can really offer you any help.

  • George's avatar
    George
    Team SMARTY
    16-12-2022

    Hi JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.

    • Suechurch46's avatar
      Suechurch46
      SMARTY Pioneer
      28-03-2025

      I've changed from 02 to smarty I've put SIM in now I can't use phone no calls nothing 

      • MSF's avatar
        MSF
        SMARTY Guru
        28-03-2025

        Suechurch46  Firstly check your Account Dashboard to see that it shows an activated sim as well as a current smarty plan.

        If you have only just activated the sim, it can sometimes take up to a couple of hours to get fully live.

    • paulste_2403576's avatar
      paulste_2403576
      SMARTY Maverick
      15-11-2023

      But the contact page is an endless rabbit hole.

      How does ACTUALLY contact your team to request help in activating the sim supplied with the modem???

      I go to the <contact> page and only see links everything else except the link you suggested! 🤔🤔🤔

      • MSF's avatar
        MSF
        SMARTY Guru
        15-11-2023

        paulste_2403576 

        I have marked the chat icon with a yellow arrow.

         

    • JohnGai_1951811's avatar
      JohnGai_1951811
      SMARTY Rookie
      25-03-2023

      Hi, I have a similar problem.btried to activate my SIM but having one sent to me instead. Only £5 but I already have a SIM I want to activate.