Forum Discussion

DonnaRy_2097566's avatar
DonnaRy_2097566
SMARTY Pioneer
26-12-2023

Activation query

Hi how can I tell if the sim has been activated ?

it’s for a mobile wifi 

I can’t get an internet connection but can see the device on my networks ? 

Thankyou 

Donna 

1 Reply

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    27-12-2023

    Hi DonnaRy_2097566 I'd recommend logging into your SMARTY account as there you will be able to see whether the plan is active or not. If you haven't done this before then chances are it isn't as you will need to proactively activate the SIM via your online account before you can begin using it!