Forum Discussion

FredPick_357828's avatar
FredPick_357828
SMARTY Maverick
15-06-2023
Solved

Activated group plan sim but put the wrong sim card in (bonus sim)

Taken me 15 days to figure this out and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I f...
  • MSF's avatar
    MSF
    18-06-2023

    Hello FredPick_357828  Think that you will need to throw yourself upon the mercy of the Support Team via web chat.

    Once you have confessed then you can grovel a bit and ask if they can help you😭

MSF's avatar
MSF
SMARTY Guru
18-06-2023

JodieC  No chance that someone up the 'food chain' will take pity if they can detect a genuine mistake?

JodieC's avatar
JodieC
SMARTY Moderator
18-06-2023

Hey MSF 

If it were possible to do we would love to! We have no control over payment dates as this starts from when the SIM is activated. As there are no contracts with us, there is no option to alter the payment date. 

I wish there were another solution but sadly, this is our only option 😢

  • MSF's avatar
    MSF
    SMARTY Guru
    18-06-2023

    JodieC  Oooh,(sob), so harsh (blows into hankie). What about the bloke who sells potatoes and onions for cryptocurrency? Can't he do something?

    Seriously (if I have to), I do understand but just wondered whether anyone could over-ride this. It is something we have seen a couple of times before on what is a very young forum. this indicates that it may be an easy mistake to make.