Forum Discussion

FredPick_357828's avatar
FredPick_357828
SMARTY Maverick
15-06-2023
Solved

Activated group plan sim but put the wrong sim card in (bonus sim)

Taken me 15 days to figure this out and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I f...
FredPick_357828's avatar
FredPick_357828
SMARTY Maverick
30-06-2023

April 30th 23 group plan £9 debit, no data used because I installed the wrong SIM card, no data used for 30days. May 30th 23 group plan £9 debit renewal Taken me 15 days to figure out installed wrong SIM card and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I found my mistake 30minutes ago. Get some degree of sympathy/ understanding/ credit or outright TOUGH **bleep** so as I know not to approach you again.....

  • MSF's avatar
    MSF
    SMARTY Guru
    30-06-2023

    Hello FredPick_357828 . Unfortunately, I don't think that will be possible, judging from comments made by JodieC (who works for Smarty I believe).

    You will have seen that I did ask if anything was possible to help you and others in the same position - looks like it was not.