Forum Discussion

FredPick_357828's avatar
FredPick_357828
SMARTY Maverick
15-06-2023
Solved

Activated group plan sim but put the wrong sim card in (bonus sim)

Taken me 15 days to figure this out and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I found my mistake 30minutes ago. Thank you in advance for any and all advice

  • MSF's avatar
    MSF
    18-06-2023

    Hello FredPick_357828  Think that you will need to throw yourself upon the mercy of the Support Team via web chat.

    Once you have confessed then you can grovel a bit and ask if they can help you😭

8 Replies

  • FredPick_357828's avatar
    FredPick_357828
    SMARTY Maverick
    30-06-2023

    April 30th 23 group plan £9 debit, no data used because I installed the wrong SIM card, no data used for 30days. May 30th 23 group plan £9 debit renewal Taken me 15 days to figure out installed wrong SIM card and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I found my mistake 30minutes ago. Get some degree of sympathy/ understanding/ credit or outright TOUGH **bleep** so as I know not to approach you again.....

    • MSF's avatar
      MSF
      SMARTY Guru
      30-06-2023

      Hello FredPick_357828 . Unfortunately, I don't think that will be possible, judging from comments made by JodieC (who works for Smarty I believe).

      You will have seen that I did ask if anything was possible to help you and others in the same position - looks like it was not.

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    18-06-2023

    Hi FredPick_357828 

    Unfortunately, we cannot change the payment date as we do not offer contracts here at SMARTY. The only way to do this is to turn off your auto-renewal and go without service until you make a manual payment on the date you want the payment to be taken. 

    I hope this helps!

    • MSF's avatar
      MSF
      SMARTY Guru
      18-06-2023

      JodieC  No chance that someone up the 'food chain' will take pity if they can detect a genuine mistake?

      • JodieC's avatar
        JodieC
        SMARTY Moderator
        18-06-2023

        Hey MSF 

        If it were possible to do we would love to! We have no control over payment dates as this starts from when the SIM is activated. As there are no contracts with us, there is no option to alter the payment date. 

        I wish there were another solution but sadly, this is our only option 😢

  • MSF's avatar
    MSF
    SMARTY Guru
    18-06-2023

    Hello FredPick_357828  Think that you will need to throw yourself upon the mercy of the Support Team via web chat.

    Once you have confessed then you can grovel a bit and ask if they can help you😭

    • FredPick_357828's avatar
      FredPick_357828
      SMARTY Maverick
      30-06-2023

      April 30th 23 group plan £9 debit, no data used because I installed the wrong SIM card, no data used for 30days. May 30th 23 group plan £9 debit renewal Taken me 15 days to figure out installed wrong SIM card and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I found my mistake 30minutes ago. Get some degree of sympathy/ understanding/ credit or outright TOUGH **bleep** so as I know not to approach you again.....