Forum Discussion
Activated and Says number is transfered - but its not
Hi, I activated my SIM and the site said the transfer of my number would take place tomorrow, then I got a message (a few mins later) saying the transfer is done. But when I load my sim into my phone and call someone, its using the smarty number. Also, on the dashboard it shows the smarty number.
Also, when I go to my old phone vendors site, O2, it doesnt mention the account is tranfered? Im worried they will keep charging me?
Is this just some delay or is it broken? Any ideas?
4 Replies
Best to speak to the SMARTY customer care team about your switch, bilbobaggins.
Members of this online SMARTY forum can't look at customers accounts, nor switching information.
Get in-touch online at https://smarty.co.uk/contact - the SMARTY advisers work everyday between 8am - 8pm.
" the SMARTY advisers work everyday between 8am - 8pm"
Are you sure ? Do they work ? I contact them yesterday with another issue and no one replied.
Well UserXYZ, all I can say is that whenever I've tried chatting online between 8am - 8pm, I've had a response (sometimes after a long wait though).
