Forum Discussion

Leedajen_296398's avatar
Leedajen_296398
SMARTY Rookie
23-05-2025

account termination in 40 days

Received email this morning about account closure as i haven't logged in for a while is this a joke?? Quote:

We’ve not seen you for a while

Hi ******,
You've not logged in to your SMARTY account for a long time, so we're going to close down your account in 40 days.

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    23-05-2025

    Leedajen_296398  If you did not buy a plan for 180 days, that is the email you receive.

    If it is in error, then you need to web chat with Smarty Support to check.

    • Leedajen_296398's avatar
      Leedajen_296398
      SMARTY Rookie
      23-05-2025

      I already have an ongoing plan and always have.

      • MSF's avatar
        MSF
        SMARTY Guru
        23-05-2025

        Leedajen_296398  Then see my second sentence please.