Forum Discussion
Account paused
Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.
I haven't paused it, does anyone know how to unpause my plan?
18 Replies
Hi this issue is from smartys end if you check your account at 12am on your renewal date you will notice it says paused but it isn't paused and your phone will still be working calls texts and data will still work smarty take there time to take payment could be the reason but as long as call texts data is still working you just have to wait until smarty take payment which could be at anytime on your renewal date smarty need to fix this as it's confusing customers and shows that the service isn't perfect
I had the same issue as well this morning. My account was paused because there was a delay in Smarty taking my payment. The payment went through at 05:18 this morning and my account un-paused about 5 minutes later. I found it a bit bizarre and unnerving. My account is okay now though. The weird thing is I still had network access despite my account supposedly being paused.
I chatted with support and pointed them to this thread. Their reply was:
"There seems to be some issue from our ends'
Our Engineers are working on it,Please bear with us for 2-4 hours."Wait and see I guess, just hope it doesn't mess up the double data plan I'm on.Concern was raised when I hadn't recieved an receipt from PayPal, I checked my PayPal account and no money has been taken yet. Until it is, I'll be concerned things may stop working.
Why has my smarty account been paused because the money has been paid out
Looks like it's affecting many people. I've seen a few posts about the same issue.
Payment here was taken 2 mins after last chat with support, followed by confirm of renewal. All services always were and still seem to be working. Seems to be some sort of Feb '24 leap-effect
SimonFi_2369566 If you renew on 29 Feb, perhaps you'll get the month free for the next three years until next leap year??!! Of course you will.....not! 🤔
😉um... no such luck
Just finished a ‘chat’ with customer service. They are aware but aside from that they currently have no information or solution. They’ve undertaken to reply back to my ‘chat’ when they do know
Jamie SimonFi_2369566 HaydnR granty280 The 'acid test' is whether your account is actually working. If it is, then no problem. If it is not, then you do need to web chat with Smarty Support team.
Same problem. Mmm.... 🤔
Same here. Has to be an IT failure due to leap year 🤬
Same here! No idea why though.
