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accidentally paid twice for data add on
Hi. I seem to have bought a 3 day data pass twice. I've been billed twice, and now have two data passes running concurrently, one of which started 1 minute after the first. Is there a way to obtain a...
stephen_2024386 smarty.co.uk/contact
Nothing there that answers my question. I just want the £10 putting back into my bank account.
stephen_2024386 That is where you start the web chat to request the refund.
I'm sorry to hear about that 2 add ons have been applied to your account.
As helpfully stated previously, our Customer Care team are the best people to resolve this for you.
I understand the help articles won’t be able to assist with processing a refund; however, if you start a chat and ask to "talk to a person", you’ll be directed to a live chat with our Customer Care team.
Our team are available daily from 8am to 8pm at :https://smarty.co.uk/contact.
I hope this helps!
- Rachel
