Forum Discussion
5G dropped in North West UK
Have you brought this to the attention of Support Team via email or web chat?
Also worth looking at https://smarty.co.uk/network-status-checker
(Although it doesn't seem to be working just at this minute today)
TMLeona_1899974 wrote:So much so I bought a 5G router.
A word of warning TMLeona_1899974, SMARTY's unlimited plan should not be used as a permanent long-term alternative to home broadband.
Responsible use – Unlimited Data Only Plans
5.15 Our Unlimited Data Only SIM plans are for personal, non-commercial use only and can be used in SIM enabled tablets or laptops and portable mobile WI-FI devices and is uncapped for this use. This SIM card should not be used as a permanent long-term alternative to home broadband. If we determine in our sole opinion that your use of the SMARTY Services is in breach of these Terms and/or exceeds that reasonably expected of someone using the Service for legitimate personal, non- commercial use, then we may at our discretion terminate (in accordance with Section 9), or Suspend (in accordance with Section 8), or restrict your SMARTY Service. As an example, without limitation, we consider that if you regularly tether more than 8 devices that this is unlikely to be legitimate personal, non-commercial use.
Responsible use – Unlimited Voice Plans
5.16 Our Unlimited Voice Plans are for personal, non-commercial use only and can be used in SIM enabled mobile devices, tablets laptops and portable mobile WI-FI devices and the data is uncapped for this use. This SIM card should not be used as a permanent long-term alternative to home broadband. If we determine in our sole opinion that your use of the SMARTY Services is in breach of these Terms and/or exceeds that reasonably expected of someone using the Service for legitimate personal, non-commercial use, then we may at our discretion terminate (in accordance with Section 9), or Suspend (in accordance with Section 8), or restrict your SMARTY Service. As an example, without limitation, we consider that if you regularly tether more than 8 devices that this is unlikely to be legitimate personal, non-commercial use.
I appreciate the heads-up and the detailed information you provided. I understand that fair use of the Unlimited route is important - not least to maintain the high level of service: precisely the topic of this question and thread. The 5G router is not a 'permanent long-term alternative to home broadband' it is for occasional weekends in my camper. I will plug in the mobile so I can keep in contact with family and email when I am out and about. Now if someone can come up with a mobile app that directs drivers (especially drivers of campers 😃 to campsites and park-ups in 5G happy locations, I will download it for sure. 🙂 Thanks again WelshPaul 👍
