Forum Discussion
3g switch off / Volte - Supported on all other networks but 3
I ended up getting a 3 sim and I have WiFi and Volte support so whatever the issue is Smarty limits devices for some reason, currently in the process of porting my number away now.
To see if you have Volte dial *#*#4636#*#* > Phone Information > Scroll down and see if Volte provisioned / Wifi calling is enabled. See the photos in the OP for reference.
No problems with 5G / VOLTE on an Asus Zenfone 9, which from memory, is / was only offered by O2 here (I bought mine direct from Asus)
Smarty themselves don’t make phones, nor do they sell phones, they just offer a £40 discount to customers through “Reboxed” who sell refurbished second hand phones.
What phone do you have ?
Sony Xperia 1 III, I just flashed the non vendor specific firmware to it (was on O2) firmware and I still have the issue.
I guess at this point I need to look at moving elsewhere annoyingly, I know I could never get volWiFi because it wasn't on the list of approved three handsets so all I can assume is thats the same for Volte.
Looking online at other comments Volte needs to enabled at the carrier end as well as the end user having a supported device and based on my chats with support ill likely win the lottery before that happens
Hi @dawdie
Even though 3G is being turned off 4G coverage will still be supported. They also said my phone was not supported but HOW do they know what phone I have??and it gets 4G so all is good.
If you check under 'SettingsNetwork & Internet Mobile Network Advanced Preferred Network type' it will show you the types of coverage your handset accepts (mine is 2G/3G/4G, so hopefully I won't have to buy another one in the near future ) As long as you have 4G or 5G you are good to go
Hope this helps x xWithout VoLTE enabled you won't be able to receive or make calls/texts/use data. Regardless of if you have 4g currently
"Some device’s are 4G, but do not have VoLTE capability, meaning you'll need to upgrade to a VoLTE-compatible device to connect to the 4G VoLTE spectrum when 3G is turned off in your area." My phone supports VoLTE, 3 don't support my phone.
They don't know what phone you use but they can look at mast data to see how you are connecting to it.
An easy way to see if you are using VoLTE is to make a phone call and see if you are still connected to 4G
Hi @dawdie
I can't get my brain around what VoLTE is
(it's an age thing!) but when I clicked on the link in the email to 'check my phone' I got these directions... Android devices
Most Android smartphones made in the past decade support 4G VolTE
- Go to ‘Settings’ on your Android phone
- Tap on ‘Network & Internet’
- Tap on ‘Mobile Network’
- If your device is compatible with 4G VolTE or 5G, you will see either ‘4G’ or ’5G’ as an option under ‘Preferred network type’ or ‘Network mode’
With my mobile I see '4G' (which is selected) and so I am assuming that all is OK?!?!?! If the 4G VoLTE capability is not supported by my mobile does this mean that the 4G option would not be seen as an option?? #confused
I don't have the £ to buy another compatible VoLTE mobile..... is VoLTE the 'norm' for 4G or is there a 'Non-VoLTE' 4G (apologies I don't know how else to form this question)??
Ta kindly for your advice x
