User Profile
dawdie
SMARTY Maverick
Joined 28-07-2023
User Widgets
Contributions
Re: 3G Switch off: forced upgrade to a 'new' device
Bit of sarcasm, doesn't travel well over text! Either way its not a very exhaustive list, my phone isn't on the Smarty / EE / Vodaphone / 3 supported list but works on all the networks bar smarty (I churned through tons of P&G testing sims before signing a new contract)18KViews0likes0CommentsRe: 3G Switch off: forced upgrade to a 'new' device
I moved to 3, Votle and Wifi calling now work. If you have a Volte/Wifi calling enabled phone that doesn't work on Smarty good chance it's because its not one of the 4 phones they support https://help.smarty.co.uk/en/articles/4237414-which-devices-are-compatible-with-wifi-calling18KViews0likes2CommentsRe: 3g switch off / Volte - Supported on all other networks but 3
I ended up getting a 3 sim and I have WiFi and Volte support so whatever the issue is Smarty limits devices for some reason, currently in the process of porting my number away now. To see if you have Volte dial *#*#4636#*#* > Phone Information > Scroll down and see if Volte provisioned / Wifi calling is enabled. See the photos in the OP for reference.10KViews3likes0CommentsRe: 3g switch off / Volte - Supported on all other networks but 3
Without VoLTE enabled you won't be able to receive or make calls/texts/use data. Regardless of if you have 4g currently "Some device’s are 4G, but do not have VoLTE capability, meaning you'll need to upgrade to a VoLTE-compatible device to connect to the 4G VoLTE spectrum when 3G is turned off in your area." My phone supports VoLTE, 3 don't support my phone. They don't know what phone you use but they can look at mast data to see how you are connecting to it. An easy way to see if you are using VoLTE is to make a phone call and see if you are still connected to 4G11KViews1like3CommentsRe: 3g switch off / Volte - Supported on all other networks but 3
Sony Xperia 1 III, I just flashed the non vendor specific firmware to it (was on O2) firmware and I still have the issue. I guess at this point I need to look at moving elsewhere annoyingly, I know I could never get volWiFi because it wasn't on the list of approved three handsets so all I can assume is thats the same for Volte. Looking online at other comments Volte needs to enabled at the carrier end as well as the end user having a supported device and based on my chats with support ill likely win the lottery before that happens10KViews1like5Comments3g switch off / Volte - Supported on all other networks but 3
I have a phone that supports 5G and Volte calling (at least on my EE sim because I have it enabled) I just had an email from Smarty saying my phone isn't supported (And I don't have the volte option on the Smarty sim in the settings menu) Obviously I'm not buying a new phone because it works perfectly fine on other networks so I guess I need to jump ship to a network that doesn't put arbitrary limits on volte So when is smarty going to remove this limit on handsets models not sold by them / 3? From the debug menu: EE - Volte Provision enabled Smarty: Volte provision disabledSolved11KViews2likes12Comments