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Margare_2020438's avatar
Margare_2020438
SMARTY Rookie
12-05-2023

3day Data psss

Hi.

I am new to Smarty. My first sim was a 30 +30 Gb special offer. I was surprised to find the data running down rapidly so purchased a 3 day data pass to back it up .

My understanding was that the data pass would supplant the normal data useage for the 3 days with the normal plan continuing after that. It seems that data is still being ‘charged ‘ to the normal sim plan and the clock is running on the data pass. Have I misunderstood the use of the data pass?

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1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    12-05-2023

    Hello Margare_2020438 . I agree with your 'interpretation' from reading what it says in the Price Guide - https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf

    I assume (always dangerous!) that you bought the data pass and not simply a top up of credit?

    I would expect to be able to use unlimited data once the 3 day pass had been activated. After the 3 days, it would revert to using data from your normal plan limit.

    If that isn't happening, why not web chat with Support Team for them to investigate.