Forum Discussion
18+ Content - enabled but cannot access
Don't worry, it will be turned off again soon.
I've had exactly the same isse on at least 4 occasions now
Everytime it is the same thing, we have reset it and it won't happen again.
I'm leaving, I've already ordered alternative SIM cards.
The issue is the time it takes to sort this out, because they deny there is a problem.
And good luck with the complaint, they will say as it fixed now they cannot investigate. I had to wait 8 weeks for it to time out before I got in touch with the ombudsman.
Totally awful service from so called Complaints Dept, just as bad and if not worst than my previous provider Virgin Media.
Emailed them AGAIN for the THIRD time (1st contacted them on 15/8/23, above), NO ONE bothers to respond. Its just a generic Inbox that gives the impression that want to resolve customer complaints, another box ticking exercise for the company to probably comply with regulator's directives.
For those who thinks its a good idea to send them your photo ID to prove your age, watch the Scam Interceptor program on BBC and see for yourself where the vast majority of the scams operate from if you haven't had scam phone calls already where the scammers with a distinctive regional accent can be identified.
UPDATE, Sat 3/3/24:
An update to this "feature" and to add to my comments, the 18+ Adult Content blocker was disenabled and had been working fine since Aug 2023 until Thurs 28/3/24, it decided to ENABLE the blocker AGAIN.
I have once again wasting my time contacting their so called Customer Service today 30/3/24.
The people who work at Three really don't know their axx from their elbow. I thought Virgin Media, my previous ISP was bad but Three gets the Gold medal x 3.
Hello Jon,
First off, Im sorry to hear about the problems you are having.
Second, in our complaints team, we like to make sure and reply to any complaints, usually within a 24 hour window (the weekend perhaps delaying this). If you have raised a complaint, but yet to get a reply, please head to our webchat and ask the agent to tag Matthew from the complaints team, and I will be happy to look into this personally.
Thanks,
Matt
