Severe Provider Change Regret
I've just signed up to SMARTY and I'm regretting it already. Admittedly, it was my fault that I locked the SIM, it's been so long since I swapped out a SIM that when trying to add a code I forgot the code is almost always 0000 to start with. Anyway, tried to contact them via web chat for a PUK code yesterday evening, and spent 90 min staring at an unresponsive window until their service closed at 20.00; emailed them also (hadn't realised there is no number to call for help). Today they finally replied and told me that I can't have a PUK code for 24 hours! This is appalling customer service. If my old number ports before the PUK code turns up my phone is effectively bricked!
PUK CODE
Trying to get the PUK Code from an Indian call centre is like pulling hens teeth he was adamant the default pin code of 0000 was the PUK CODE, Needless to say have just wasted 2 hours of my life without being any further in what should be a simple process. Anyway have looked on packaging and there is on there is sim number and phone number. Anyone have any idea how I can speak to someone as the chat bot is useless.