Avoiding a loop activating a 'Bonus SIM"
I have an existing (UK) SMARTY account and SIM. I want to add the 'Bonus SIM' to my account (using in a different phone). Instructions from Support pages just lead to an endless loop... Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier Have a SMARTY SIM and want to activate it? Here is how to do it. After entering the SIM code, you are prompted to Login (NOT mentioned in the instructions). Then Steps 4. Choose a plan and enter your details, and 5. Make a payment for your chosen plan, which isn't offered. I've tried different approaches but nothing seems to allow me to activate/add the Bonus SIM. Guidance appreciated.
Not sure how to unlock the phone I bought
Hi guys. I am really hoping someone can help. I bought a second hand phone from ebay, as I have done before. The advert stated the phone was unlocked so I didn't think much of it. However, I put in my Smarty SIM and it is asking for a Pin code. I did some research and learned that this happens when a phone is locked to a specific network. I messaged the seller asking them if they knew anything about this, and they said that they aren't sure what it could be since they bought the phone from Tesco Mobile and was told it was unlocked and they themselves used their GiffGaff Sim with it from day 1. I don't really know where to go from here. I used the Tesco unlock request but not sure I did it right, since I used my Smarty number - the Tesco Sim in the box, that the previous owner never touched, does not have any service. I'm really confused and frustrated. I'd rather just sort it out myself and get the phone going since my old phone is very broken and I just need one ASAP. I think my window to file a PayPal dispute is closing, and I have never had to do it so I am not sure how they go. Would greatly appreciate any advice on what I should be doing! Thank you.
Can’t ring in or out on my phone
Hello, I suddenly have a problem whereby I can’t make or receive calls. I have changed to a new SIM card and still no joy. Swapping to a different Smarty sim resolves the problem. Smarty customer service have been spectacularly unhelpful. I have reset the phone, checked the settings etc all from the help pages and it still won’t work. Any help appreciated.