EU Roaming on an iPhone
Hi Everyone trying to roam with an Apple iPhone I am in Italy on my first overseas trip with Smarty and what a disaster ! I carried out all the instructions from Smarty on how to roam, changed settings, reset my phone, removed the SIM and still could only get intermittent 3G at best in both Bologna and Florence, both big cities with great coverage on all the networks. After a lot of exchanges of emails when I had WiFi my complaint was escalated, and I was then told that this is a KNOWN ISSUE for Apple users on the Smarty network. When roaming you are not able to connect to 4G so at best you will only ever get 3G, and potentially 5G if you can connect to another network manually but this as I have found is intermittent at best. According to SMARTY there will be no fix until end September. Other people in my party are with other providers and had full connectivity (with iPhones) on various networks from stepping off the plane. If you need data when roaming think about another network until this is fixed. From what I can see it is a Smarty only issue which they are conveniently not telling customers about until the complaint is escalated. Smarty seems to be trying to push the blame to Apple saying they are waiting for them to sort out a fix with an over the air update at the end of this month, but Apple phones are hardly new, so come on Smarty sort this out with your partner networks and don’t ruin your reputation.
No roaming data in Portugal
I’ve been on holiday in Portugal for a few days and initially my data was working fine but this morning it stopped working. My roaming is on and the APN is set correctly. I’ve tried resetting and restarting my phone and nothing is working. Any ideas on how to fix? It’s really disrupting my trip as I can’t get bolts or look up directions while I’m out.I'm planning on visiting Poland for a few days then returning to the UK
To everyone reading , Hope yoy can advise me or help . I will soon be visiting Wroclaw, Poland for afew days . I'm from the UK and have the twelve pound a month 100gb Smarty Deal . I want to be able to use my Samsung Android mobile phone while I'm in Poland for the fews . On returning to the UK I want to be able to revert to the tariff I was on . I guuess disable roaming , that is unless I decide to go on holiday again . Can anyone help Regards Andrew
UK SIM not working in Australia
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data). The SIM is recognised by my phone and multiple local phone signals are identified but for some reason I can't connect to any of them. The APN is now set to mob.asm.net but the change was made post-arrival in Australia - could this be the source of the problem? I've tried toggling all of the various settings on and off but without success. My local Aussie SIM works fine in my Poco F3 but it stops working when my Smarty UK SIM is added to slot 2 - my Smarty SIM is therefore currently residing in my old Motorola g(8). I was last in Australia in April 2024 and my Smarty SIM was connecting without any issues at that time. In the meantime, the 3G network has been turned off in Australia. I mention this in case it is significant but as the settings on my 2x phones allow me to select 5G (Poco F3) and 4G/LTE (Motorola g(8)), I assume this is not the root cause of the problem. I don't know if it's relevant but I should also note that I was unable to connect to either WiFi or mobile data while on the train to the UK airport. Ideally, a solution to this problem can be found but, if not, what are my options? 1. Smarty could send a replacement SIM to my UK address for a relative to post to Australia (it probably wouldn't arrive until after Christmas) 2. Is it possible sms messages to be forwarded to another number (similar to call forwarding for voice calls)? 3. I could do nothing (not a great option as I'm staying in Australia until after Easter 2025) 4. Are there any other options? All suggestions welcome. TIAURGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.Phone isn’t accessing add on to work abroad
My step mother is in my smarty group and is on a cruise in Denmark, Sweden etc. I added on £25 of international data and calls but she’s not able to access it. Her phone was set up a few years ago when they went to Australia so unlikely the phone settings have reverted back. She also should have mobile data switched on as I can see she has used data from her usually monthly package. What else could be preventing access to her data? She has been able to message me by going on ship’s Wi-Fi.Calling all Unlimited Plan customers…
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.) Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around? Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe? What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?) Of course, if everything is OK and you’re happy, post that too. Contentment is fine. Thanks
