09-06-2024 11:14 PM
I saw a deal for unlimited data for 16.00 a month advertised but when I look in my app it is not there? I want to change over to it before the 11th when my existing tariff of 50g will renew and customer service are useless
09-06-2024 11:49 PM
smarty uses some filthy tactics, the £16 unlimited data is only avaliable to new customers
09-07-2024 10:03 AM
In my experience, Smarty support are usually happy to switch you onto the special deal you've seen if you chat to them. How exactly are customer service 'useless'?
09-07-2024 11:09 AM
@AmyMcco_2773620 Did you see this through some third party? That does occasionally happen nd you can only get it via the place you saw it.
That said, @SmartyTrousers makes good point and it is always worth asking Support Team if you can have that deal - you may need to give the details of where you saw it.
@lukefow_2236187 If it's only available to new customers generally, why isn't it on the website - hence my feeling that it is via a third party.