When will I get refunded for trying to switch off adult filter?

[Bell1984]

Just attempted (with my debit card) to switch off the stupid adult filter not knowing it's only Credit cards yet still took £3 out of my account £1 each time obviously. It had a tick and accepted it but then said "Unprocessable entity".

So when will I be refunded?

Thanks 

[Bell1984]

Will it be reversed? There should be a function that refuses debit cards. I should've read more thoroughly I guess but still, it shouldn't have taken it out of my account 

[jassingh]

Probably in the backend it detects that you used a debit card and fails though we don't see a message in the UI explaining this - something that Smarty could improve on since a few on the forum have done this only to then find out that only credit cards are accepted (or they need to use another method to verify) - there is an article that explains all about it. Web chat will likely be able to see the payments you made and sort it for you, though.

[Chalkychap]

The community members here can't access your SMARTY account @Bell1984. 

For assistance with a refund, you'll probably need to have an online web chat with a SMARTY agent, from https://smarty.co.uk/contact - scroll down to "Other ways to get help".

The agents work 7-days a week, 8am - 8pm.

[lukefow_2236187]

this wont help with a refund but to bypass the filter if you cant get it removed you can use a VPN

[lukefow_2236187]

if you contact customer services they should refund the money taken from your card