Forum Discussion

RichardE_567944's avatar
RichardE_567944
SMARTY Maverick
21-09-2024

VoLTE and 3G switch off - Oppo4

Hi all, I have an Oppo Reno4 Z 5G. (CPH2065). No problem until 3G was recently switched off at my home address. Now I cannot make or receive phone calls on Smarty. My phone does not show any option ...
RichardE_567944's avatar
RichardE_567944
SMARTY Maverick
22-09-2024

Thanks Decembersangel, 

my handset, a Reno4, isn’t on the Smarty list (that’s a Reno2), and all the tech people agree it should be working..!

I think I’ve actually worn Google out, and it’s no longer my friend 🤣

Having very long chats with techies from both Smarty and Oppo - the Oppo tech suspected there was a problem with the Smarty 4G signal . Smarty and Three are now both showing a problem with services in my postcode, and assure me that my phone will work again once they’ve sorted it.

Thanks for your replies…

Patrici_2560699's avatar
Patrici_2560699
SMARTY Pioneer
22-09-2024

My area in Norfolk are in the process of switching to 4G and this past week I can’t send or receive calls. NR29 area. Wonder if it’s just a case of wait and see? I’m loathe to get in touch with customer support as I find it all very confusing. 

  • Decembersangel's avatar
    Decembersangel
    SMARTY Motivator
    27-09-2024

    Hi Patrici_2560699 👋
    What phone do you have?
    As this may help someone to point you in the right direction to help you x