Forum Discussion

perica's avatar
perica
SMARTY Pioneer
19-04-2023

Verification code via SMS from abroad

I can't receive verification code SMS from a bank from abroad. Are there any specific settings that I need to adjust on my phone to receive the verification code SMS? (I did a basic setting for roam...
MSF's avatar
MSF
SMARTY Guru
19-04-2023

Is the bank using your number preceded by +44?

 I receive texts from UK banks etc while abroad with no problem.

  • perica's avatar
    perica
    SMARTY Pioneer
    20-04-2023

    Thanks. Yes they do use +44, so don't know why it doesn't go through.

    It might be more straightforward when bank and mobile operator originate from the same country. 

    Thanks.

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      20-04-2023

      Often the banks et cetera use a specialist service provider to allow their banking computer systems to generate an SMS, and have that SMS sent to given mobile number. 

      Banks change suppliers from time to time, which sometimes results in SMS network routing issues that may or may not be fixed.

      Another possible issue might be the banks SMS specialist service provider, doesn't allow SMS messages to be sent to an overseas number.

       

      • AlexH's avatar
        AlexH
        SMARTY Pioneer
        23-08-2023

        Same problem, I can't get a code from Google ether