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Travel

cherylM_2068866
SMARTY Enquirer
SMARTY Enquirer

‎30-01-2024 16:24 PM

I have done everything that i have been asked to do and my phone still doesn’t work when I’m away I need help with this asap as I travel away again this week and would like it to work in Europe while I’m away 

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1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

‎31-01-2024 09:35 AM

@cherylM_2068866 

1. Check that you have an active Smarty plan showing on your account dashboard.

2. In your phone settings, you need to change the APN to mob.asm.net - you can find the instructions here: https://smarty.co.uk/roaming-setup

3. Check that the country is covered within EU. The Price Guide shows this on p19: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf?_gl=1*1kauhv2*_ga*MTg5MDEzNjYwOS4xNzA1MzA5Njc3....