Forum Discussion
Transfer number from one smart sim to another.
AlanMil_2471920 Although not 100% certain, I think it is possible for Smarty to 'turn on' the voice and message functions for a data only sim. You would then obviously need to buy a different plan next month.
You will need to web chat with Support Team to be sure.
Thanks guys I just managed to talk to support and they are activating voice and text at the next billing date. Thanks for your replies.
AlanMil_2471920 Although not 100% certain, I think it is possible for Smarty to 'turn on' the voice and message functions for a data only sim. You would then obviously need to buy a different plan next month.
You will need to web chat with Support Team to be sure.
AlanMil_2471920 I have managed to find something:
All SIM cards need to have a phone number in order to work. So your Data Only SIM will have a number assigned to it. However, as you don’t pay for calls and texts this functionality is turned off.
The suggestion therefore is that it can be turned on.
That's interesting MSF.
On my SMARTY dashboard, for my data-only SIM plan, there isn't an option to change to a NON data-only SIM plan at the point of renewal - perhaps the change plan options would be different if calls + texts were enabled.
That said, not sure how the calls + texts add-on for a data-only SIM plan can work, if the customer needs to ask for these services to be enabled.
It seems to be a area with shades of grey.
Chalkychap I didn't see it as an option on the account - I rather think it's something that can be done by the Support Team on request. I'm not sure why it is such a secret.....perhaps we can settle for the most common answer - "Oh, we've always done it that way!"
It all seems a bit of a puzzle, MSF.
You can buy an add-on for UK out-of-plan calls + texts, or for international calls + texts. Are the additional services automatically activated on my account (with the data-only SIM plan)?
If calls + texts services aren't started automatically, then my add-on is effectively useless, unless I speak to the SMARTY customer service team.
