Text message problem

[GerryCa_1759194]

I recently started using smarty, and I received my SIM with the new number, so I transfered my old number to here, but when I send a text, my new number shows up on the receiving phone, even though I transfered my existing number to here, and if I get a reply, they can send it to both numbers and I'll still receive the text

[MSF · Accepted solution]

You may need to check the settings on your phone. It should show 'My Number' somewhere (depends if iPhone or Android) and you should change it to show the correct number.

It is sometimes incorrect as the phone picks up the number from the sim when you insert it - in this case it is possibly the number that came with the sim and it did not register when you transferred your own number over to the phone (because the sim didn't physically change).

Hope this helps.

[GII]

I have the same problem and I can't change the number in Facetime or Imessage, do I need a new SIM?

[Rebekah_150]

it should just be a setting issue, if you try the below it should help 

Update your phone number:

1. Go to Settings > Name, Phone Numbers, Email > Contactable At
2. Choose Edit
3. Enter your chosen number, using +44 instead of the first 0
4. Tap Save

Reset iMessage settings:

1. Go to Settings > Messages
2. Toggle iMessage to OFF and then back to ON
3. Once iMessage has been activated, scroll to Send & Receive to check if the right mobile number is ticked

Reset FaceTime settings:

1. Go to Settings > FaceTime
2. Toggle FaceTime to OFF and then back to ON
3. Once FaceTime has been activated, scroll down and check if your mobile number is ticked under You can be reached by FaceTime at

[Michael_1960413]

There is no option in setting to change my phone number it just says unknown

[AlecEdworthy]

Do you have an iPhone or Android?

Kind regards, Alec 

[Christi_2214162]

I'm having the same problem as you having just moved over to smarty, my calls are going out on my old number but texts on the SIM card number and mine is showing as unknown too. Very confusing.

Mine is android.

[ChrisTo_2156108]

I have done this and turned off phone and back on again and it makes no difference, iMessage does not work. The number is correct as I have checked this also. 

[Jeanett_2914747]

Has anyone fixed this FaceTime and messenger problem with temporary number on phone and can’t change. Have tried everything that has been mentioned 

[MSF]

@Jeanett_2914747  Did you follow the clear advice given by @Rebekah above in this thread?

The phone 'remembers' the first number allocated to the sim and has to be persuaded to change it to your ported-in number.

[GaryTyr_2913357]

I can use face time but cannot I message people can some one help me on this have checked all settings and they seem to be fine 

[MSF]

@GaryTyr_2913357  Are you saying that texts won't send at all, or do they have the wrong number? Have you done a Network Status check for your area?

[JohnBre_2570869]

Some texts that I send to a friend appear on their phone as coming from my Smarty number which I changed to my previous number when I joined Smarty. I don’t have this problem with with others on the Smarty network or other networks.

[MSF]

@JohnBre_2570869  May be worth asking that friend to delete you from their contacts and add you again with the appropriate number.

[Goddess_Bastet]

Turn off FaceTime & iMessage/your phone’s messaging & then do a network reset. Once complete turn on messaging again & your ported number will show.
Just joined Smarty & had the same problem.

[MSF]

@Goddess_Bastet  Curious that this only applies to one of the contacts? We often see the problem, but it is usually the same for all calls and texts.

[Goddess_Bastet]

Thanks. My reply was for everyone in the thread with the problem I had. As for this just affecting 1 contact that is strange.