Text Cyprus mobile number

[Christo_1906854]

I think I should be able to send a text to a cyprus mobile number. I have credits on my account. The message don't get sent though. I get error message saying text couldn't be sent. Any ideas?

Thanks in advance

[MSF · Accepted solution]

@Christo_1906854 

1. Definitely got an out of plan add on and it's showing in your Account Dashboard?

2. Keying in the full number with international code?

3. Message is a simple text without any pictures i.e. whole size less than 300 kilobytes?

[Christo_1906854]

Yes, credits showing on the dashboard. Number has been used before under a different SIM provider so know it is correct. And yes, just text, no pictures or anything else. I can't figure it out, any other thoughts?

[MSF]

@Christo_1906854  May be worth actually inputting the number rather than using it from Contacts on the phone (allowing for any corruption in storage?)

If all else fails, may be worth asking the other person to download an app like WhatsApp. You can then send a message via data/wifi for no extra cost.