Text to USA number not going through from UK
I am getting a "not delivered" message when trying to text a USA number. Details: - currently in the UK - I have a USA based iPhone - I have an add-on - I can text UK number. - When I was in the USA texts to a UK phone went though. So, I assume my add-on is active - The receiver has an Android phone
Problems with confirmation codes
Hello, I don't receive confirmation codes (from banks, HMRC, wi-fi company, etc. Even from Smarty ...), which means that I can't access my accounts unless I ask for the code to be sent to my email address (although this option is not often available). I have to call people (when they answer) to access all my accounts now. It used to work fine... until this summer. Would anyone have an idea about what could cause this? Any help would be REALLY welcome. Also is there a way to talk to someone from Smarty? I wonder if something changed in my contract. Many thanks !RCS chat stuck on "setting up"
As the title reads, my RCS chat for Google Messages has been stuck on "setting up" since getting my Smarty SIM and porting my old number to it. There was a brief period where I had both new and old SIM cards in the phone (S22) as I needed data but also needed to be contactable while I waited for the port to finish but it's just the Smarty SIM now in slot 1. I've tried all of the usual steps such as clearing the data for messages and carrier settings, restarting, etc but nothing seems to work. Any suggestions before I give up? Thanks in advance.UK SIM not working in Australia
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data). The SIM is recognised by my phone and multiple local phone signals are identified but for some reason I can't connect to any of them. The APN is now set to mob.asm.net but the change was made post-arrival in Australia - could this be the source of the problem? I've tried toggling all of the various settings on and off but without success. My local Aussie SIM works fine in my Poco F3 but it stops working when my Smarty UK SIM is added to slot 2 - my Smarty SIM is therefore currently residing in my old Motorola g(8). I was last in Australia in April 2024 and my Smarty SIM was connecting without any issues at that time. In the meantime, the 3G network has been turned off in Australia. I mention this in case it is significant but as the settings on my 2x phones allow me to select 5G (Poco F3) and 4G/LTE (Motorola g(8)), I assume this is not the root cause of the problem. I don't know if it's relevant but I should also note that I was unable to connect to either WiFi or mobile data while on the train to the UK airport. Ideally, a solution to this problem can be found but, if not, what are my options? 1. Smarty could send a replacement SIM to my UK address for a relative to post to Australia (it probably wouldn't arrive until after Christmas) 2. Is it possible sms messages to be forwarded to another number (similar to call forwarding for voice calls)? 3. I could do nothing (not a great option as I'm staying in Australia until after Easter 2025) 4. Are there any other options? All suggestions welcome. TIAURGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
Delay in receiving SMS messages
Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoken to the online support team who went through various things (reset, etc) but it has made no difference. In the 15+ years I was with Vodofone I never had this problem (not even on News Years Eve). This is suggesting to me that the issue is with SMARTY and linked to network traffic, etc. Has anyone else had this issue, and if so, how did it get resolved. I've tried a different SIM card from another network in my phone, and the SMS function works perfectly, so I'm fairly confident its not the phone. Any help would be appreciated.
