Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot validate my identity and refuse to help. They also keep querying my last payment amount which i have on my bank statement so i know it is correct. I have send my passport scan to proofs@support.smarty.co.uk to confirm my DoB as requested by chat support but on email they keep asking for my DoB and last Smarty payment amounts (to validate my ID) which are correct but they say are wrong!!!
Can someone please help as Im rapidly losing the will to live and faith in Smarty support
