Forum Discussion

OriahNeve's avatar
OriahNeve
SMARTY Pioneer
13-07-2024
Solved

STAC Not Working!!

I changed my mind, I don't want my old number I want and need the one that SMARTY gave me. I have done EVERYTHING that I was told to do multiple times NOTHING WORKS!! What do I do?! Why can't we ta...
  • MSF's avatar
    MSF
    13-07-2024

    OriahNeve  Well, silly old me! I thought I would offer help to someone who wanted it.

    Turns out you just wanted to rant. "OF COURSE' - really? So, how would I even guess that?

    When someone asks for help, the obvious sensible place to signpost them is to the Help articles that were written specifically for that purpose.

    If you NEED to be able to talk to people, then you will NEED to use a network that definitely offers you telephone help - assuming that they can then deal with your issue directly.

    Plenty of fellow forum members who used to help out here have left recently - precisely due to episodes like this. 

    So, here's what you could have politely written:

    "Yes, thanks for that but I did read the article but it didn't seem to help. Do you have any other ideas?"

    Please don't even bother replying to me - I'm done even trying to help. 

WelshPaul's avatar
WelshPaul
SMARTY Centurion
14-07-2024

Your post is vague... Reading between the lines - You have ported over your old number to your new SMARTY SIM but have changed your mind and want to restore the temporary number SMARTY originally assigned to you, CORRECT?

If the above is correct, you can't. However, you can request a completely new number. You will need to chat with support to obtain a new number, another way would be to start a new account and get a fresh sim - this would have a new number automatically.