Sim not working

[Mohamme_2195201]

Why isn’t my sim not working when I have done everything what it has told me to do. 

[Strandloper]

@Mohamme_2195201,

As I don't have access to your account, I have not idea what you may have done, or reasons for your SIM not working.

We are the Smarty customer forum, just like you. While we can make suggestions that can help, we can't do everything, especially with little information to go on.

It's probably worth contacting a Smarty agent and have and having a webchat with them.  Search the forums help articles for contact details:

Contact our team 👋

If you don't find the information you need, contact us via web chat to speak to our friendly team of experts.

We're available from 8am-8pm, 7 days a week. (Web-chat hours may vary over festive periods)

[MSF]

@Mohamme_2195201  This forum is full of people who would like to help you - not Smarty employees.

The problem is that if you do not carefully explain the problem, then nobody knows how to help you.