Forum Discussion
Severe Provider Change Regret
Nichola_2823073 Holding back on that code may be a security measure as the real customer may have had the phone stolen and will be in the process of reporting it.
All the more reason they should have a customer service line. 90 minutes of no reply followed by service closure is unacceptable.
Nichola_2823073 They keep the price down by not having customer service telephone lines.
Sorry to say, but if that is important then you need one of the 'full service' providers with their attendant prices.
By the way, your number will not port over a weekend.
Ironically, the lack of weekend porting actually works in my favour on this occasion. If it had ported my phone would be effectively bricked. The factor that swung my change of provider was the EU roaming issue, which hopefully works. I've been severely stung previously by Three on that front. At least SMARTY don't tie you in for a year or more...
