Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hey all,
had a pretty scary incident today on the tube (but above ground). Wasn’t appropriate to call 999 as I didn’t want to alert the other person. And remembered “See it, say it, we’ll sort it. Text 61016”.
So I did exactly that. Unfortunately I got message sending failed. I couldn’t report this online as the BTP form was too cumbersome for a mobile. So I ended up being followed by someone until I could reach safety.
This really isn’t on, I’d understand if it was a premium shortcode but it’s a national police service I was trying to contact.
Please make your subscribers aware that this doesn’t work proactively! It really was relief when I remembered the number and fear when it didn’t work!
We, as customers, have little we can do to change things directly.
I can appreciate that your situation wasn't the nicest to experience. Hopefully Smarty will be able to change the use of shortcodes for us, but we don't have a time frame for that at present.
