Forum Discussion
Reset account connected.toy email address.
Hi, About half a year ago, I ordered a smarty SIM which I lost after activating the account. Now I want to order a new SIM, but my previous smarty number is still associated with my email address.....
ImranFa_2153540 I wonder if it would be better to order a replacement sim - this would have the same number.
Please see this article: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
If you leave it much longer, there is a chance that the existing sim/number will be deactivated but you normally receive an advisory email 40 days before that point.
