Replacement sim

[Michael29101960]

Is there any way i can receive a replacement simcard  (old one damaged) without losing the use of phone while i wait for a replacement simcard

[MSF · Accepted solution]

@Michael29101960 Unfortunately not, as this article explains: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen

[Michael29101960]

Thats rubbish   i accept the new sim  activate it  then smarty deactivate the old one  wheres the security threat  

[MSF]

@Michael29101960 I'm truly sorry that you think my answer is rubbish  - it was given in the spirit of trying to be helpful. Whatever we may think, that appears to be the way that Smarty have decided to do it.

[GrahamC_2045833]

Just ask, as described here:

https://help.smarty.co.uk/en/articles/1215856-changed-your-device-and-need-a-different-sim

[MSF]

@GrahamC_2045833 I think this deals with the size of the SIM card - they offer to send out another sim if you don't have the right size. I still think that they will cancel the existing one until you get the new one and activate it.