Forum Discussion

RobinTa_2042302's avatar
RobinTa_2042302
SMARTY Pioneer
15-05-2024
Solved

recorded message denying me access to a known number - why does this happen?

  • Chalkychap's avatar
    15-05-2024

    Okay RobinTa_2042302, might be a network issue, which is affecting your account.

    Perhaps ask SMARTY Mobile about this issue - the forum member can't look any customer accounts.

    Talk online to SMARTY support from https://smarty.co.uk/contact - their advisers work 8am to 8pm daily.

     

     

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    15-05-2024

    RobinTa_2042302  Not enough info here for an accurate diagnosis.

    Is it possibly an 03 number? This has happened a few times recently - I had it happen a week or so ago to me.

    If you try again later, it may well clear  - that happened in my case and the call went through. The recipient of the call was unaware of any problem.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    15-05-2024

    Okay RobinTa_2042302, might be a network issue, which is affecting your account.

    Perhaps ask SMARTY Mobile about this issue - the forum member can't look any customer accounts.

    Talk online to SMARTY support from https://smarty.co.uk/contact - their advisers work 8am to 8pm daily.