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Problems with android app

Willemien
SMARTY Pioneer
SMARTY Pioneer

‎17-02-2023 04:15 PM - last edited on ‎19-07-2023 03:56 PM by SMARTY Moderator SMARTY Moderator

My android app doesn't seem to be working right again 😞

Problems

- I have an active plan but somehow the app thinks I am not. (Luckely my Internet does work)

- trying to contact smarty via the app opens ghe wrong Web browser (I have more than one Web browser and it doesn't open my normal webbrrowser.(That means I cannot log in and so) 

When do we get a good working app that does all by itself

 

Version  1.10.3 

My smartphone

Samsung galaxy xcover pro

Android 13

 

 

 

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2 REPLIES 2

MarkWeatherill
SMARTY Commentator
SMARTY Commentator

‎17-02-2023 06:36 PM

Hi,

I'm sure you've tried uninstalling and reinstalling the app.

You can always contact web chat via the smarty.co.uk website (on any browser of your choice!)

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎17-02-2023 07:38 PM - edited ‎17-02-2023 07:38 PM

I don't trust the SMARTY app - quite a few things don't work, and also some features are missing from the app.

The website dashboard came a year or two before the app, which seems to be playing catch-up with the website. I'm sticking with the online dashboard until the app matures.

 

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