Forum Discussion
poor service map wrong
indogo Don't forget that 3G is being turned off. Make sure that your phone is compatible with Smarty VolTE: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
well if you are going to patronise me theres no point...
yes says 4g... perhaos theres an error in the apb setup.
or the 4g coverage map is an outright lie.
indogo I am certainly not patronising you! A number of people have found that there phones are not compatible with Smarty 4G VoLTE and THAT is why I sent you the link.
I was trying to help you - but as you suggest, perhaps there's no point.
MSF wrote:indogo I am certainly not patronising you! A number of people have found that there phones are not compatible with Smarty 4G VoLTE and THAT is why I sent you the link.
I was trying to help you - but as you suggest, perhaps there's no point.
Ok it just seemed an odd thing to ask and the link for android simply says 4g has to be offered to be possible...it is and I have using it for months. I was wondering if some legacy setting might be causing a problem.
Also a tablet i have can use 4g and shows similar poor signal.
For the record the signal quality dropped some years ago when the 3g transmitter was removed and 3g was piggy backed into 4g which always was an ootion but had poor signal levels in the region.
Other phone users in the area get equally poor performance.
ok from reading other posts the service is poor in several areas and no gets a satisfactory answer..... note in my first post i stated i am using 4g ...... more than 1 bar would be expected in an apparently well covered area.
my only reference to three 3G was that its coverage shown as was poor matching the area....this also shows that the info is false as the old 3G service always gave 4 to 5 bars and the transmitter here was removed several years ago.
if smarty cannot be honest with customers then progress cannot be made.
Literally nothing patronising in either of the replies to your post.. just two people being helpful.
