Forum Discussion
Phone stopped making and receiving calls
Had sim for about a year so no probs usually, but today was told I was rung several times, checked and nothing, tested at home and its not making or receiving calls at all, texting, net all OK, on An...
Hi QinYang_1314494,
Sorry to hear about your problem.
Does you phone support 4G calling, and is it enabled in your handset settings?
If you have two SIM slots, you can try putting the SIM in the other slot. Sometimes VOLTE doesn't work if there isn't a SIM in Slot 1.
You can check if your phone is compatible with 4G-VOLTE here.
Thanks,
YulianK
also, under 'sim cards', both 'sim slot 1: smarty' and 'mobile data: smarty' are in black and i can choose to switch them off; but other items are all in grey: 'calls: smarty', 'sms messages: smarty', 'allow to access mobile network during calling (switched off)'. why are they in grey? are they set as default?
