phone calls

[EddyAnk_2941679]

my wife and I both have smarty sim only deals, BUT we cannot make calls on our mobiles WHY??? 

[MSF]

@EddyAnk_2941679 With such little information, it's almost impossible to say exactly why.

Do your accounts show active sim and current Smarty plans?

Does Coverge checker show that you should have a signal? Does Network Status show any local problem?

Have you only just joined and activated? If so, it can take an hour or two before the system catches up.

Are your phones compatible with Smarty VoLTE protocol? See: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible

I hope you can see why your question is a tough one as it stands.

[EddyAnk_2941679]

Both my wife and I are going to cancel and go back to a contract ....... this is just not good enough. NO HELP ????

[MSF]

@EddyAnk_2941679 Good luck then! I was actually trying to help you.

If you get a problem with your next network, you'll still need to explain to them the exact nature of the problem before they can help because, like us, they are probably not clairvoyant.

[Linsey]

Hi there, EddyAnk_2941679, 

We are sorry to hear that you are experiencing issues. 

It is difficult to investigate and resolve your issue over the community platform. Please reach out to our customer care team at your earliest convenience: Contact us - FAQ | SMARTY. 

Thank you!

😎