cancel
Showing results for 
Search instead for 
Did you mean: 

People I'm calling complain I keep cutting out. Am I getting Wifi calling?

DavidB-3335558
SMARTY Maverick
SMARTY Maverick

I'm getting a couple of bars of signal strength in my house. My phone is compatible with Wifi calling and is enabled in settings, and it's wifi is switched on. The wifi itself is also switched on, with a good internet signal and my phone is well within range. How do I tell if Wifi calling is working or not? I made a couple of calls to land lines today, and they both complained that I kept cutting out, even though I could hear them ok. I would have thought that if Wifi calling was actually working, I would not have this problem.

Any suggestions please on what I can do? To be honest, this is making me doubt Smarty, because it could be a deal breaker if I can't make decent calls from my own house, because that is where I make most of them.

1 REPLY 1

RachelM_7667
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi DavidB-3335558,

Im sorry to see this, i can understand your frustrations with WiFi calling especially within your home. 

First, can you please check if your device is compatible for WiFi calling.  If your device isn't on this list, then it may be that your device (rather than SMARTY) doesn't support Wi-Fi calling. You can check this here: Which devices are compatible with WiFi Calling? | SMARTY Help Centre

As your phone is showing that you’re connected to WiFi, you can try restarting the router to understand if the issue is with your WiFi connection.

You may also find this troubleshooting article helpful: My WiFi Calling is not working | SMARTY Help Centre

If these steps don't work, please don't hesitate to reach out to our customer care team at:  https://smarty.co.uk/contact.

- Rachel