Forum Discussion
PAC not being done transfer in discrimination from smarty
Stuart2283 Afraid that some of this is not quite clear.
Were you waiting for the sim to arrive? Your account would not go 'live' until the sim is activated. This has NOTHING to do with disability or discrimination. If it is relying on Royal Mail, my personal experience is that their service is not that reliable at present.
If you do not have the sim to activate, then the number cannot be ported onto it.
You cannot escalate to Ofcom until you have given Smarty the chance to try and solve your issue - usually 8 weeks. Also, how do they know that you are disabled? The Social Tariff is not just for the disabled. I suspect that you would get a similar response from the Equality Commission.
Finally, I note that you refer to 'foreign staff' more than once; why are they any different to non-foreign staff or could that be seen as discriminatory?
Ifa port was promised for today, that could be any time up to 5p.m.
My issue is that it’s the blatant lies from them we all know that Royal Mail don’t run their warehouse they need to dispatch to Royal Mail and surely they could have dispatched the sim rather than stating this
it’s also the dishonesty from them to date and then fact that they make statements and admit they’ve not checked the account
I’m aware that the social tariff is not solely for disabled people but disabled people would use it ?
I have nothing against the foreign staff except the fact that they are reading from a script, use broken English, lie and refuse to help
Stuart2283 Why not raise all this as a complaint via the website? That should reach people further up the management of the company.
Hi I have done and spoke, briefly to a complaint handler this morning who is going to look after my complaint and my PAC transfer going forward, hopefully, she did not read from a script and appeared like she genuinly wanted to help, she has also registered me as a vulnerable customer which wasnt done previously by Smarty and has raised a technical ticket as to why the PAC dates are wrong, she is hopeful the PAC transfer will go through today by 5pm, i am, unfortunately not so hopeful
