Forum Discussion

StevenN_1102471's avatar
StevenN_1102471
SMARTY Pioneer
26-08-2024

Overpayment

hi I have 3 sims for my kidd 2 renewed on same day and one just renewed.

The direct debit for the two didn't go out so they stopped I renewed them a fee days later but for some reason three renewed.but then on 25 other one renewed.will I get a refund for the one done by mistake and what happens going forward.

1 Reply

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    26-08-2024

    Hey  StevenN_1102471

    This is the community forum and I wont have access to your account here, I recommend speaking to the customer care team who can check your accounts https://smarty.co.uk/contact available daily from 8am – 8pm.