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DavidCl_2918813's avatar
DavidCl_2918813
SMARTY Pioneer
03-09-2024

No service

First sim showed no sim in phone. Tried everything.Smarty sent another, which shows, no service. Really stressed. Can anyone help please?

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    04-09-2024

    DavidCl_2918813 

    First check - look at account dashboard to see if it shows your mobile number and an active Smarty plan.

    Second check - perform a Network Status check to see if any local mast issue.

    Third check - see if same problem in different areas e.g. outside, some distance away from home.

    Fourthly - if all else fails, web chat with Smarty Support team for them to check your a/c