Forum Discussion

GrahamD_2857621's avatar
GrahamD_2857621
SMARTY Maverick
01-12-2024

No service in Austalia

Hi I am in Oz with no service. I have purchased add-on and confirmed balance in app, changed mobile settings to mob.asm.net (as per iOS instructions), network selection is “auto” (I have tried manua...
Australia
JamieCl_1453005's avatar
JamieCl_1453005
SMARTY Pioneer
15-12-2024

I have the same issue:

£15 add-on credit, changed network settings, and roaming is on. 
I’ve tried manually connecting to all the networks in central Sydney. 
I’ve reset everything and re-tried several times, restarting my phone etc. all I have is SOS.

Any help appreciated 

 

MSF's avatar
MSF
SMARTY Guru
15-12-2024

JamieCl_1453005 There has recently been some posting regarding the Australian networks refusing service to phones that are not VoLTE compliant I believe. Could this be the cause?

  • JamieCl_1453005's avatar
    JamieCl_1453005
    SMARTY Pioneer
    15-12-2024

    Thanks for the suggestion. 
    I checked and VoLTE is switch on. I’m using a iPhone15. 
    if I can’t figure it, I’ll need to switch sim.

    • MSF's avatar
      MSF
      SMARTY Guru
      15-12-2024

      JamieCl_1453005 I think that newer iPhones like yours were said to be fine, so no further forward then.

      Can you register to any network? If so, but still no service, is it possible to go into one of that network's stores to check?

      • JamieCl_1453005's avatar
        JamieCl_1453005
        SMARTY Pioneer
        15-12-2024

        Thanks for the help.

        I tried to manually connect with all of them but no luck. 
        I chatted to the help team and they raised my data cap, helped me rest my network settings, but still no luck