No calls or texts for 9 days and counting...

Yes, it’s been seven days when my account got suspended after I changed plan from unlimited text, data, calls to 30 GB. No notification, my phone just stopped working.TheyYes, it’s been seven days when my account got suspended after I changed plan from unlimited text, data, calls to 30 GB. No notification, my phone just stopped working.They also made it so I couldn’t use my own Wi-Fi. !! 
They can’t tell me the reason why, but 1 said it was because I had excessive use of texts.They can’t tell me the reason why that one said it was because I had excessive use of texts.I have only been with SMARTY for five weeks and have used 304 texts . This is supposedly excessive and goes against the terms and conditions.
I have been told for the past seven days that it will be resolved in 24 hours, a day is a very long time when you’re a smart arse!!!