Forum Discussion
New User Natalie120458
Natalie120458 You definitely haven't purchased a data only package?
No, how do I upload screen shots??? I got the 100gb data with unlimited calls and texts
Unfortunately, the forum no longer allows the uploading of screenshots.
Where did you get the Android device from ? Is there a possibility that it’s locked to another network ?
Natalie120458 A few things to try:
Firstly, does your account dashboard show that you have an active sim (mobile number will be showing) and also an active Smarty plan?
Secondly, did you do a Coverage check for your area before joining and also a Network Status check to ensure no local mast problem?
Thirdly, can you perhaps try the sim in another phone to see if that makes a difference?
Fourth, is there any chance that it is locked to an network other than Three?
Just tried the bonus sim I got with my purchase and this one is working fine. So there's something wrong with with my other SMARTY SIM
