NEW customer today! my phone will not connect to any other Mobile please could you help

Hi Elaine T 👋

I would also recommend ensuring that you're using the correct SIM card. If you ordered a SIM online, you will have received two SIMs. The extra SIM is a "bonus SIM" intended for someone else you may want to invite to join SMARTY. If problems persist, I suggest reaching out to our customer service team for assistance - Contact us - FAQ | SMARTY